PRIVACY POLICY

Privacy Policy & Data Processing Statement

Effective Date: October 5th, 2025

Updated: October 17th, 2025

Aloemira Vancouver Head Spa Ltd. (“Aloemira Spa,” “we,” “our,” or “us”) is committed to protecting the privacy and personal information of our clients, employees, and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect personal information in compliance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA).

1. Scope

This Privacy Policy applies to information collected when you visit our website, use our services, or book appointments through our online booking system powered by Mangomint, Inc. (“Mangomint”). It explains how Aloemira Spa and Mangomint collect and process your information in providing these services.

2. Roles and Responsibilities

Aloemira Spa is the Controller of your personal information collected through our business and booking system. We determine the purposes and means of collecting and using your data.
Mangomint acts as a Processor on our behalf. Mangomint provides the online booking platform and related services under our direction and in accordance with applicable privacy laws.

3. Information We Collect

We collect personal information necessary to provide our services, which may include:

Contact information (name, email, phone number, mailing address)
Appointment details (services booked, appointment dates and times)
Payment and billing information
Communications and preferences
Shipping and delivery addresses for product orders
Employee information for staff management

Mangomint may also collect information required to provide and improve its platform, including:

Device and technical information (IP addresses, browser type, operating system)
Usage data (pages visited, time spent, clicks)
Transactional data for purchases
Communications via chat or messaging through the platform

4. How We Use Your Information

Your personal information is used to:

Schedule and manage your appointments and bookings
Process payments and orders, including shipping and delivery
Communicate booking confirmations, reminders, and promotional offers (with your consent)
Manage business operations and staff where applicable
Comply with legal and regulatory requirements
Enhance and secure our services

Mangomint processes data strictly under our instruction to operate the booking platform, provide technical support, and improve service functionality. Mangomint does not use your data for independent commercial purposes.

5. Cookies and Tracking Technologies

Our website and booking platform use cookies, web beacons, and similar technologies to:

Store user preferences and enable sign-in
Analyze site and application usage
Provide interest-based advertising (where permitted)
Detect and prevent fraud

You can control cookie settings through your browser.

Safari (iPhone / iPad): Go to Settings → Safari → Privacy & Security. Enable Prevent Cross-Site Tracking or use Clear History and Website Data to remove cookies.
Safari (Mac): Open Safari → Preferences → Privacy. Select Prevent Cross-Site Tracking or use Manage Website Data… to review and remove cookies.
Android (Chrome Browser): Open Chrome app → More (three dots) → Settings → Privacy and Security → Clear Browsing Data. Choose Cookies and site data to delete. To block cookies: Chrome → Settings → Site Settings → Cookies (choose “Block third-party cookies”).
Chrome / Firefox / Edge (Desktop): In your browser’s Settings → Privacy & Security, you can block third-party cookies, delete existing cookies, or manage tracking preferences.
Other Browsers: Look under Settings or Privacy & Security sections to find cookie management options.

Disabling cookies may limit functionality of our booking system and website.

6. Data Sharing and Third Parties

We may share your information with:

Mangomint and its partners who process data on our behalf (e.g., payment processors like Stripe)
Service providers who assist with operations, marketing, and analytics
Legal or regulatory authorities as required by law

We require all third parties to adhere to privacy and security standards consistent with our policy.

7. Data Security and Retention

We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, or destruction.

Your data is retained only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.

8. Your Privacy Rights

Under applicable Canadian privacy laws, you have the right to:

Access the personal information we hold about you
Request corrections to inaccurate information
Withdraw consent to certain uses of your data, subject to legal constraints
Request deletion of your information when no longer required

You may exercise these rights by contacting us at the details below.

9. International Data Transfers

Mangomint and some third-party service providers may transfer or store your information outside of Canada. While data protection laws may differ, we strive to ensure your information is treated securely and in line with applicable privacy principles.

10. Third Party Links

Our website includes links to external websites for your convenience and educational purposes. We are not responsible for the privacy practices or content of these third-party sites. Please review their privacy policies before providing any personal information.

11. Changes to this Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with an updated effective date.

Contact Us

For questions, access requests, or privacy concerns, please contact:

Privacy Officer,
Aloemira Spa
4213 Main Street

Vancouver BC, V5V 3P8
1 (604) 830-MIRA (6472)
info@aloemiraspa.com